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Managing Feedback Comments and Follow-up Requests
Chris Jones explains how to effectively manage feedback comments and follow-up requests that come in via Pulse reviews.
Best Practice: Managing Feedback Comments & Follow-up Requests - YouTube
Best Practice: Managing Feedback Comments & Follow-up Requests
Clientshare30 subscribers
Transcript:
Chris: One of the key metrics that can be obtained from Pulse Reviews are any follow-up requests and also feedback comments that are provided by your clients as well as your colleagues. When colleagues and clients provide these feedback comments they'll be available within the dashboard for that license. They'll be found at the bottom here under recent feedback comments and here you can mark them as completed once you've seen them.
So here I can see that there is a comment from Jasmine Bell and once I'm happy that I've seen it and I've acknowledged it I can then mark that as completed. Same going for follow-up requests, if you have been involved in a request from a review like an action this can be viewed in the top right of your screen here under follow-up requests and once you're happy that you've achieved that request select that it's been marked as completed and this will be removed from your list and you'll find that any other upcoming actions will sit here on the right hand side as well. Thanks for listening!
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