The fastest growing CX platform in FACILITIES MANAGEMENT
.png)
TRUSTED BY WORLD-LEADING FACILITIES MANAGEMENT COMPANIES GLOBALLY
1-in-2 FTSE 100 companies use Clientshare and we work with 7 of the top 10 Facilities Management businesses in the world.
“It makes total sense to roll Pulse out across our entire business.”
“Clientshare allows us to measure satisfaction and engagement using the in-built platform analytics.”
Read customer stories
.png?width=136&height=136&name=abm_fm_logo_white%20(12).png)
"Clientshare is a real enabler for our business - it's an amazing tool"
PRODUCT TOUR
Explore Clientshare Pulse
✕
Take the tour
Article 5 benefits of QBRs for Facilities Management Enterprises
Unlocking growth and stopping churn: 5 crucial advantages of QBRs for Facilities Management companies
Quarterly Business Reviews are essential for Facilities Management (FM) businesses. They provide an opportunity for relationship building, performance assessment, addressing issues, identifying new opportunities, and strategic planning.
“Clientshare has been greatly received by our clients and there are obvious benefits. The business review workflow has allowed us to send consistent reports to our clients and opened up a new line of communication and feedback. We used to send out a loyalty survey a few times per year, but we weren’t getting the traction we wanted. We needed better conversations and that’s how we landed on Clientshare.”
Jason Bendell, Compass Group
“Clientshare has been a real enabler for our business. Our customer retention rate is 98% this year, which is higher than any other business I’ve known. It’s a fantastic tool that helps our team to understand what our customers are saying every day. What I love about Clientshare, as a leader, is that I get our client feedback messages every day – real, live data. That’s fantastic in today’s world. I can talk to my teams about our client feedback, and that enables us to respond to our customers’ requests. It’s an amazing tool.”
Richard Sykes. ABM
"Clientshare has given us tangible, tactical feedback from customers on a consistent basis. We can really delve into it, understand where we need to improve on contracts, and it gives us a really non-confrontational way of obtaining feedback from customers after a QBR."
Claire Fields, OCS
"Pulse has really supported ISS in terms of a rollout across our government sector, we found it really useful in helping our Managing Director to understand customer feedback from across quite a diverse range of accounts and get an overview of where we're really doing well and where we've got some challenges and how we help resolve those."
Simon Winkworth, ISS
CALCULATE THE ROI OF NEXT GENERATION BUSINESS REVIEWS FOR YOUR BUSINESS
Facilities Management firms lose revenue to churn every year. Digitising Quarterly Business Reviews and collecting consistent feedback helps prevent churn and uncover growth opportunities. See the impact you can make with our ROI calculator.
+5%
retention
+15%
upselling
26
NPS
Calculate
Book a Demo
Talk to someone from our great team that would love to show you the platform and see how Clientshare can help you increase your retention and growth.